Shipping Policy

Effective Date: July 22, 2026

At ROSELUNE LLC, all services are delivered digitally. We do not sell or ship physical products. This Shipping Policy explains how digital delivery works for our subscription-based video editing services.

Digital Delivery Only

ROSELUNE provides professional video editing services through an online workflow. Clients upload their video files and project instructions digitally, and completed edited videos are delivered electronically through secure file-sharing or cloud-based delivery methods.

Turnaround Time

Our standard turnaround time is approximately 48 hours for most editing requests. Delivery times may vary depending on:

• Project complexity

• File size and quality

• Number of revision requests

• Incomplete or unclear instructions

• High service demand or holidays

Delivery Method

Completed projects are typically delivered through one of the following methods:

• Secure cloud storage link

• File-sharing platform

• Client portal or workspace

• Email delivery (for smaller files)

Clients are responsible for downloading and backing up their final files after delivery.

No Physical Shipping

Because our services are entirely digital:

• No shipping fees are charged.

• No physical items will be mailed.

• No tracking numbers will be provided.

• International shipping restrictions do not apply.

Failed Delivery

If you do not receive your completed project within the expected timeframe, please check your spam or junk folder and then contact us. We will verify the delivery status and resend the files if necessary.

Contact Us

If you have any questions about this Shipping Policy or the delivery of your project, please contact us:

ROSELUNE LLC
633 Gordon Ave
Reno, NV 89509
United States

Phone: +1 (702) 846-4273
Email: contact@roselune.store

We aim to respond to all inquiries within 1–2 business days.