Return & Refund Policy

Effective Date: July 22, 2026

At ROSELUNE LLC, we are committed to providing high-quality, subscription-based video editing services. Because our services involve custom creative work delivered digitally, our return and refund policy is outlined below.

Returns

ROSELUNE does not sell physical products. As all services are delivered digitally, returns are not applicable.

Refunds

Subscription payments are generally non-refundable once work has begun during the applicable billing period.

Refunds may be considered in the following circumstances:

• You were charged more than once for the same subscription.

• A payment was processed in error.

• We are unable to provide the purchased service.

• A refund is required under applicable law.

Approved refunds will be issued using the original payment method whenever possible.

Subscription Cancellation

You may cancel your subscription at any time through your account or by contacting us.

• Your subscription will remain active until the end of the current billing cycle.

• Cancellation prevents future recurring charges.

• No refund will be issued for the unused portion of the current billing period unless required by law.

Revisions

Customer satisfaction is important to us. If your delivered video does not meet your expectations, you may request revisions in accordance with your subscription plan. We encourage clients to use the revision process before requesting a refund.

Chargebacks

If you believe a charge was made in error, please contact us before filing a chargeback with your bank or payment provider. We will work with you to resolve any billing concerns promptly.

Contact Us

If you have questions about this Return & Refund Policy or would like to request a refund, please contact us:

ROSELUNE LLC
633 Gordon Ave
Reno, NV 89509
United States

Phone: +1 (702) 846-4273
Email: contact@roselune.store

We aim to respond to all inquiries within 1–2 business days.